Refund Policy

Unfortunately, at this time we do not offer refunds on any items.

We only replace items if they are defective or damaged in transit. If you need to exchange an item, send us an email at Once you have made contact, send your item to:
Ohana Supply Co
P.O. Box 27213
Knoxville, TN 37927

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.